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Archive for the ‘Reputation Management’ Category

Why fuss over reputation management?

Tuesday, October 26th, 2010

If you’ve been browsing around the SEO community for a while, you’ve probably noticed the phrase ‘reputation management’ thrown in here and there. When the majority of talk is about how to get your site to the top of the search engine listings, it might seem a little strange to be talking about managing online reputations.

Reputation management has a very intimate connection with search engine optimisation. The two things can be undertaken completely separately, but it is often a very good idea to incorporate your reputation management into your SEO campaign.

Reason 1: Giving a helping hand to SEO

One very solid reason to bother about reputation management has to do with search engine optimisation. A strategy that is central to reputation management on the net is to take control of the top spots in the search engine results for your brand keywords and main industry keywords. In doing so, it is hoped that any bad news can’t make it onto the main pages, meaning that fewer people will see it.

This has obvious repercussions in terms of SEO. With every spot in the search engine results pages (SERPs) that you control, the more likely it is that the average internet user will land on your page. Studies have shown that having several representations on the SERPs increases clicks. This is one of the reasons behind the use of search marketing as part of an SEO plan, and you can discuss this topic with our experts at SEO Consult Australia. If you are able to get your business mentioned in several of the results listed for your main keywords through reputation management, it is likely that your click through rate will go up impressively.

Reason 2: Cover all bases

A second, and no less important, reason to incorporate SEO and reputation management is that both can help the other. In combining the two, it is usually possible to achieve a more effective outcome in both.

The reason behind this is, of course, because the two can help each other along. In exploring the areas required for reputation management, you’re likely to come across some sites that can help your SEO. The reverse is just as true: in looking for areas to use for your off-page search engine optimisation, you’re effectively helping out your reputation management. The two strategies help each other naturally, but keeping the other in mind when performing the work can achieve better results in the end.

Reason 3: Don’t cover the same ground twice

This is possibly the most important reason to include your reputation management plan within your SEO work. One of the bigger challenges facing most online businesses today is getting everything done efficiently. Too many businesses are used to running their marketing, PR and IT plans completely separately. When it comes to a website, however, all three intersect to such an extent that you can be covering the same ground several times without knowing it. Incorporating your reputation management into your SEO removes at least one double-up.

Smart businesses answer bad press

Tuesday, October 12th, 2010

Online reputation management is so much easier than reputation management offline, and yet so many businesses overlook it completely. This is a real shame, especially considering how easily, naturally and beneficially reputation management fits into a search engine optimization plan. It’s even more of a shame when you consider how easily a bad review can bring profits down, and how easily this can be avoided.

The benefits of reputation management go far beyond actually keeping a good reputation on the net. If you’re proactive about your reputation management, you will probably go out there and plant reputation boosters for your business all over the net. This means you’re also seeding links, which will help your SEO plan. You can talk to us at SEO Consult Australia about how to use search engine optimisation to help with reputation management issues.

Reputation management in general helps SEO because it boosts the knowledge of the business around the net. It has obvious benefits for the business itself, although some smaller businesses might question the worth of reputation management for themselves. The real worth of reputation management online comes from the fact that on the internet, there is nowhere to hide.

Information travels on the net

When someone leaves a bad review of your business, or of products that you sell, around the net, it’s available for anyone to access. If the review site is a particularly popular one, it’s likely that this review will pop up when the keywords you’re targeting are searched for. This can have predictably bad consequences.

Proactive reputation management, which involves taking control of the top spots for your brand keywords, can only do so much. When a juicy review beckons Google’s spiders, you can’t guarantee that it will never be seen in the SERPs.

Smart businesses practice proactive reputation management because it achieves the variety of outcomes described above. Really smart businesses should keep tabs on the net for bad reviews, and answer them. Not many do, though, and it’s puzzling to understand why.

Bad press needs a reply

Sadly, bad reviews are more likely than positive ones, but so many businesses let them stand. This leaves the criticism unchallenged, standing in as the truth. When a business answers the review, they show not only are they able to counter the criticism, but that they are reasonable, putting them in a good light.

Several really good examples of this attitude can be found when perusing the site Trip Advisor. Travellers are invited to post reviews of the hotels they’ve stayed in, so other travellers can judge where to stay. Bad reviews appear fairly frequently on the site, but the great thing is that businesses can reply. The ability to acknowledge concerns and answer them means that many hotels who otherwise would look horrible come out looking dignified, professional, and ultimately come out on top. It’s the way to turn a negative into a positive.

If it’s at all possible for you to answer a bad review, do so. Don’t let the criticism stand. Be vigilant, as bad press can turn up on your search pages forever.

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