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Popularity breeds popularity

Friday, May 21st, 2010

Isn’t it always the way? It was the ‘popular’ kids that attracted the most friends in school, and it’s the popular people who get all the attention at parties. For some reason, in the human psyche, popularity breeds popularity.

This is true not just for people. It’s flowed over onto the internet as well. The search industry is just as interested in popularity as any fawning admirer at a nightclub. Any site owner who has spent months building a good link profile can attest to the influence that the appearance of popularity has on a site’s rankings. Unfortunately, appearance is no longer enough. A good website has to support the popularity indicated by their link profile by attracting a decent click-through rate from the SERPs.

How popularity is calculated

The SEO world has used links to manipulate the popularity factor in search engine algorithms for many years now. Sadly, the search engines are all-too aware of the flaws in the system. Companies have bought links, set up new sites to provide their own links, bribed others for links, and organised all sorts of ingenious schemes to get links. These types of links have been all but banned by the search engines, but their detection methods aren’t up to scratch. After spending years trying to shore up the loopholes in the calculation of popularity, the search engines seem to have moved on to a much easier system. They now measure your popularity by how popular you are, using their own statistics.

The main measure is how often your listing is selected when it appears in the search results. Of course, if you’re far down the list, you have less likelihood of being picked. If you’re up in the list, however, and still aren’t chosen, the search engines take this to mean that all of the tricks that got you that ranking were just that – tricks.

Using your position wisely

If failing to be clicked on can sink your ranking, then getting clicked on more frequently can boost it. Some site owners have made this logical leap and attempted to boost their ranking via manual clicks of their listings for their target keywords, but this approach, like most efforts to deceive Google, doesn’t work. You need to naturally make your listing more attractive to internet users.

The first thing you can do is improve your title tag. If you’ve been concentrating on keywords, it might be time to reshuffle to make the title more appealing to humans. It can be a good idea to seek the help of a consultant when it comes down to this delicate level of search engine optimisation manipulation, and you can talk to us at SEO Consult Australia. After your title, your description tag is the next thing to come under an internet user’s scrutiny, and rewriting this can also help your click-through rate immensely.

If your page already has a high click-through rate from the search engines, you’re sitting pretty. All you need to do is ensure that your competitors don’t topple you from your place.

Where customer feedback pays off

Thursday, May 6th, 2010

Customer feedback forms are a topic of debate in internet marketing and web design circles. Some experts love them. Some despise them. Whether you choose to feature a feedback form on your site is entirely up to you, but it’s important to be aware that user feedback has a number of SEO advantages.

Of course, the advantages of user feedback go way beyond search engine optimisation. It’s always good to know what your site’s users are thinking. Feedback forms bring enough disadvantages for the average site owner to consider them carefully before committing. Here are just a few reasons on the ‘pro’ side of feedback:

1. You know where you’ve gone wrong. This is the major advantage of any site user feedback. Although the responses of any individual site user might be of limited worth, in bulk user feedback can help you to avoid major messes. If everyone’s complaining about something, it’s a big problem.

It’s important to have a system for assessment if you plan to use your user feedback in this fashion. This isn’t too difficult if you have a small site, as the number of comments will be similarly small. If you have a larger site, it’s worth spending a bit of time building a usable customer assessment system.

2. Feedback to customers. Many businesses don’t know about the power of affirmation when it comes to community building. Featuring a ‘valued customer comment’ section on your website can not only help to build a feeling of community around your website, it can boost your site traffic and conversion statistics.

In presenting user comments somewhere that is fairly prominent on your site, you’re doing three things: showing that you listen to your customers, rewarding those who comment, and subtly using word-of-mouth marketing to your advantage. Rewarding site users and showing that you listen encourages the sense of community around your site, but featuring word-of-mouth marketing gives you an edge that can increase your conversions.

3. The potential for new content. This is a major SEO advantage. Featuring a comments page can mean that your site is constantly being updated as user comments are posted, some of them containing valuable keywords. This attracts search engine attention. If your customer feedback form is a non-published submission, then this will obviously not apply to you. If this is the case, however, you might want to consider a publication system. You can talk to our experts at SEO Consult Australia about the search engine optimisation advantages of publishing user comments.

4. Ideas for content. This is one of the often overlooked benefits of user feedback forms. Some of the best ideas for fresh content come from site users, who are in a position to know what topics haven’t been covered. These fresh ideas can give you a nice edge over your competition, and are handy for periods of writer’s block.

It’s a good idea to keep a list of topics as they come up, and to reference the site user who posted the question. This reinforces the participatory element of your site, again making your site’s users feel appreciated.

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