Search Engine Optimisation (SEO) Specialists

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Trust creation: how to enhance trustworthiness

Saturday, November 13th, 2010

Consider the scenario: an internet user types in your main keyword and, thanks to your amazing efforts with SEO, your page turns up top of the SERPs. They read your title and description tags, decide that you’re what they want, and click through.

What then?

Getting into your desired position in the search engine results pages is not the only thing search engine optimization is about. If your click-through rate fails to turn into a conversion rate, then the search engines are eventually going to notice. This will mean an eventual decline in your rankings, but even worse it means fewer conversions in the short term.

The first thing you have to do, if you want your SEO to increase your conversions, is to increase the trustworthiness of your site. This is a far from easy task, and the required steps will depend on your site and the industry you’re in. Trustworthiness is particularly important for e-commerce sites, as internet users are understandably nervous about online payments to new sites.

Here are four things to consider as you optimize your site:

1. Appearance. As with so many things in life, the appearance of a website is one of its most important factors. Although a few other factors will eventually come into play, the appearance of your pages will contribute a large amount to whether your users choose to stick around.

This is something that most site owners are probably already aware of. What may not be so easy to guess is the contribution of appearance to trustworthiness. Just as you wouldn’t hire someone who turned up to a job interview in dirty clothes and unwashed hair, no internet user is going to buy from a grotty-looking site. Your pages need to look professionally designed, without too much clutter, and not too different from your best competitors. You can talk to us at SEO Consult Australia about enhancing trustworthiness with your web design.

Symbols of trust are also very valuable. If you have any trust symbols or seals, display them proudly, particularly on pages requiring transactions.

2. Function. Any time a website isn’t easy to use, certain suspicions are going to be aroused. If your pages take too long to download, an internet user might suspect a virus is being planted in their computer. If your shopping cart or checkout program takes too long to load, similar suspicions are going to occur.

3. Authority. Authority often begets trust, because authority figures are already known and trusted. A retail site like Amazon has its own authority, which brings with it a certain amount of trust. If you’re operating a small site, you need to borrow authority where you can. Stock known brands and try to look as official as possible.

4. Peer support. Another way to establish trust is by establishing your business as part of a known community. If you are obviously known in your industry, you’re less likely to rip off your customers. Reviews are great for SEO, and equally good for enhancing trust. Appearing and acting like your peers can also enhance trust.

The page-by-page approach to SEO

Monday, May 10th, 2010

The initial optimisation process may seem like a huge task, but really it’s only part of any sites search engine optimisation. Just as getting to the top of your industry is only the start of your hard work, getting your pages to where you want them to be is just the beginning for your SEO. You need to maintain this, and fine-tune your optimisation where appropriate.

Maintenance of your optimisation is something that you can plan for during the initial process, and you can talk to our consultants about SEO maintenance at SEO Consult Australia. Another aspect of your continued optimisation is the fine-tuning of every page you’ve optimised.

Fine-tuning pages for ladder climbing

Taking your site page by page is important when you want to ensure that your placement in the search engines is as high as you can get it. Just because things have improved after your initial work doesn’t mean that they can’t get better.

For example, you may find after the initial search engine optimization process that one of your main pages gets to the top ten results for its keyword, and that your bounce rate goes down by 50% due to some of your SEO tweaks. With a little more work, it is possible to reduce the bounce rate even further, causing the search engines to reassess your position and potentially boosting you up into the top five, where your traffic rate increases even further.

Search your statistics for vital clues

After your freshly optimised site has gone live, the statistics should come pouring in. Analysis is an essential part of search engine optimisation, and analysing the statistics for individual pages at this stage can give you some important clues on how to better please your users.

Interpreting your statistics requires a little creativity. Your site statistics should tell you where every internet user accessed your pages from. Look at the access points for each page and use that information to develop a profile of the target groups for your pages. What things do they like to see? What are they looking for? This process is much like the target user profiles you built at the beginning of your campaign, with a little more specific information to rely on.

Look for geographical stats

One thing that is frequently overlooked when it comes to site analysis is the locality of site users. It’s true that the global nature of the internet often means that a target user group has members that come from all sorts of places. It can be surprising, though, how much individuals within target user groups have in common. Locality is one of the possibilities, and you should look for it.

Why look for locality? If one of your target groups has one geographical location, you can use that to further your SEO advantage. The search engines, particularly Google, have been leaning more and more toward local search. Another reason is that people from one region tend to have quirks in language and thought that should be catered for. Subtle alterations to the page may improve your bounce and conversion rates.

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